Terms of Service

Last updated: November 12, 2026

SiteWatch ("we", "us") provides campsite availability monitoring and alerts for campgrounds listed on Recreation.gov. By creating an account or a watch, you agree to these terms.

What SiteWatch is — and is not

SiteWatch monitors Recreation.gov availability and notifies you when a campsite appears to match a watch you configured. SiteWatch does not sell, hold, reserve, or book campsites, and is not affiliated with Recreation.gov, the U.S. Department of the Interior, the U.S. Forest Service, or any other government agency. All reservations are made by you, directly with Recreation.gov, under its terms.

No guarantee of a campsite

Openings depend entirely on cancellations by other campers and on Recreation.gov's inventory. We do not guarantee that a matching campsite will become available, that an alert will arrive before a site is booked by someone else, or that Recreation.gov's data is complete or error-free at any moment. Your fee purchases monitoring and alerts, not a campsite.

Watches

A "trip" is one campground, one stay (fixed dates or a flexible arrival window with a minimum stay), one equipment profile, and one set of acceptable sites, as described on our pricing page. Unless you enable partial-stay alerts, we alert only when a single site appears available for your entire stay. Watches end at the trip's arrival date, when you report a booking, or when you cancel. Free watches are limited to one active watch per customer.

Fees and payment

Paid watches are charged in advance through Stripe when the watch is set up. The monthly plan renews each month until cancelled; you may cancel at any time through the customer portal, and cancellation takes effect at the end of the paid period. Prices may change with notice before a renewal or a new purchase.

Refunds

If our systems fail to monitor your watch as configured — for example, an extended outage on our side during your watch — contact us within 30 days and we will refund the fee for that watch. A lack of cancellations, or an opening booked by someone else before you could act, is not a monitoring failure and is not refundable.

Alerts

Alerts are delivered by email and, on paid plans, by text message to the contact details you provide. You are responsible for keeping those details current and for any message or data rates your carrier charges. Delivery can be delayed or blocked by email providers, carriers, and Recreation.gov's availability; check your watch status on our site if an expected alert does not arrive.

Acceptable use

Use SiteWatch only for your own trip planning. Do not use it to scrape, overload, or interfere with Recreation.gov or with SiteWatch, and do not resell alerts. We may suspend accounts that abuse the service.

Liability

To the fullest extent allowed by law, SiteWatch's liability for any claim arising from the service is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect or consequential damages, including missed trips.

Changes

We may update these terms; material changes will be posted on this page with a new date. Continued use after a change means you accept the updated terms.

Contact

SiteWatch · 1104 Willow Brook Dr NE, Warren, OH 44483, US · Support: +1 (330) 565-3850